We strive to ship all orders within 24 hours of purchase. This applies to orders received Monday-Friday. All orders placed Friday after 2:00pm will be shipped Monday.
Orders are shipped via USPS, either first class or Priority. Shipping upgrades are available by clicking "Shipping Upgrades" category on the left side of the page. All orders over $75 ship FREE. WE SHIP ONLY TO THE USA. Most orders will be received within 1-3 days. You can track your order by logging in to your customer account. If you are having trouble tracking an order, please contact us and we can help.
A flat shipping rate of $5.95 applies to all orders under $75. Orders $75 or more ship free! Please note that if your order must be $75 before any applicable tax and shipping are added.
Please Note: Vape Hut is not liable for packages that are lost or improperly delivered by the post office. We will maintain a tracking number for each package we ship. We offer upgrades to shipping. Please add them to your cart as products. They are found under the "Shipping Upgrades" category. You can add insurance to your package or add delivery confirmation.
If you do not receive your package, please contact us to let us know so we can look for it. Sometimes they will send packages back to us for various reasons. Also, if your tracking number says that your package has been delivered, but you did not receive it, ask your neighbors. It may have been delivered to the wrong address.
Upgrading your shipping to "Priority" sometimes means that it will get to you a day faster. It is also an extra security, because the post office has to make sure that the package reaches the destination by it's expected delivery time. Our orders are shipped from coastal North Carolina so customers that live nearer to us usually receive orders within 1-2 days without upgrading to "Priority".
Upgrading your shipping to "Signature Confirmation" requires that someone sign for the package before the carrier will leave it. The post office keeps record of who signs for the package, allowing for easier location of the package in the event that it is shipped to the wrong address.
Insurance Upgrade. Adding insurance to your package protects you if your package is lost or damaged in the mail. In this case, the damage can be reported to the US Postal Service, and they will reimburse for the damage.
WARRANTY / RETURN POLICYWarranty policies vary for different products. Most mods and devices are between 30-90 days, according to the manufacturer warranty. We offer the warranty for manufacturer defects only. It does not cover normal wear and tear.
For warranty exchanges, it is required that the product is returned to us with the accompanying boxes or serial numbers. We cannot get the exchange approved without the serial numbers. If a product is returned to us and is defective, shipping cost will be refunded to the customer, and a replacement will be sent.
Some products carry a 14 day warranty, and no serial number is issued with the product. In this case, please call us at 910 399-8071 or you may email firstname.lastname@example.org, and we will work with you to resolve the issue.
In most cases, we will ask that the defective product be returned to us for inspection. Once the problem is determined, we will contact the customer to discuss our findings. If the product is defective, the shipping cost will be refunded to the customer and the new product will be issued.